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Store Policies

RETURNS

ALL SALES ARE FINAL.

However:

  1. IF YOU RECEIVE A DEFECTIVE PRODUCT PLEASE EMAIL US AT SUPPORT@LIVINGROOMRETAIL.COM
  2. FOR PRE-ORDER CANCELATIONS PLEASE SEE NEXT PARAGRAPH.

SHIPPING

  1. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. THESE CLAIMS MUST BE MADE WITH THE SHIPPING COMPANY.
  2. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS UPON CHECKOUT, WE ARE NOT RESPONSIBLE FOR UNDELIVERABLE PACKAGES DUE TO INCORRECT ADDRESSES.
  3. PLEASE NOTE THAT WE WILL NEED TO CHARGE ADDITIONAL SHIPPING FEES TO RE-SEND A PACKAGE (THESE INCLUDE PACKAGES SENT BACK TO OUR WAREHOUSE DUE TO INCORRECT ADDRESS & EXCHANGES).
  4. WE CANNOT BE HELD LIABLE FOR PACKAGES THAT ARE LOST OR DAMAGED EN ROUTE.

DEFECTIVE ITEMS

Occasionally customers received items that are defective. Please contact support@livingroomretail.com with your Order Number and a description of the issue (preferably with photos), and we will likely send a replacement.

CUSTOMS FEES

Occasionally, international shipments are subject to customs fees. We are unable to anticipate these charges, and our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thank you for understanding.

SALES TAX

Sales tax is charged to those orders shipped within the State of California. Sales tax is not charged to orders outside of California.

TERMS OF USE

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

CUSTOMER SERVICE HOURS
Mon - Fri: 9am - 5pm

If you have emailed us at support@livingroomretail.com please expect a reply during these times. Our facilities are typically closed during the weekends. Thank you!